Information for IAM Student Employees

IAM Student Employee Handbook

The Workers App

The IAM department has a web application for student workers to keep track of many work functions. It is used to review schedules, log hours, list payperiods, and track ongoing tasks.

This application is reached by logging into the http://iam.colum.edu website, and clicking on the Workerz link.

Expectations

IAM student employees are expected to report to work at their scheduled times, to help students, staff, and faculty use the department facilities. Students will also assist staff with various department related projects as they come up.

Job Descriptions

Work aides are responsible for the following:

• Assisting IAM Staff and Faculty with any projects presented to the student

• Assisting IAM students with basic technology in the lab, logging on, scanning, printing, and basic network use, and basic software operation

• Opening the lab in the morning, locking up at night

• Assisting IAM students with software/hardware troubleshooting

• Documenting procedures *Taking reservations for Equipment Checkout *Checking out equipment to Students, Staff, and Faculty *Checking in equipment from Students, Staff, and Faculty

• Ensuring all pieces of equipment are checked out and returned completely, in working condition

• Periodic maintenance of IAM equipment

• Assisting students with selection and operation of equipment *Assist in Lab security

• Assisting IAM Faculty with Classroom AV settings

• Keeping Labs clean and organized

• Installing and updating Lab Software

• Instructing students where to go in any emergency situations

Tutors are responsible for all work aid duties, as well as the following:

• Tutoring IAM Students with advanced skills and concepts taught in IAM classes

• Writing tutorials for department related skills and posting them on the department wiki

Tasks and Completion

Students should make helping students in the lab top priority. There are many tasks student employees need to do when they are not busy with students.

Daily Tasks

There is a EQ Cave maintenance checklist posted on the cave doors. All items on this list must be preformed daily. The worker who assumes responsibility for a task on a given day, should initial the checklist, verifying they have completed the task.

When employees encounter anything out of place in the lab, they are expected to fix it. Make sure chairs are pushed in, monitors are straight, and that all keyboards, mice, and headphones are neatly laid out. Throw away any trash, and clean up any messes.

Ongoing tasks

Ongoing tasks, (things that may take longer than a shift) also referred to as Work Requests, will be assigned to employees through the Workers App. Tasks will appear in the MyRequests section of the app. Students are expected to check the app every time the punch in for new requests. When a student works on a task, the should update the work request with all pertinent information. This information will be available to other employees who may pickup where you left off.

Work Demeanor

Workers are expected to be HACKs.

H elpful

A ttentive

C urtious

K nowlegeable

Employees should treat all Students, Staff, and Faculty with respect, and make every effort to be as helpful as possible. If someone asks you for something you do not know how to do, help them find someone who does know how to help them.

Supervisors

Employees are managed by Brian Nielsen, and should see if for any managerial questions.

However, Employees are expected to follow orders from any IAM Staff, or Faculty. If any Faculty or staff give you conflicting orders, bring it to the attention of both supervisors, or whoever is currently present if one is not available.

Equipment Security

Students are expected to help prevent theft my keeping a mindful eye on all department resources. If you encounter any suspicious individuals, confidently speaking the words "May I Help you?" will usually scare off would-be-thieves. Never put yourself in any danger to prevent theft. Alert the front desk security if necessary.

Hours And Payment

Employees are paid by the hour, not by salary. Hours are recorded via the Workers App. A time sheet of all your punch times for the pay-period is available in the app, and you are expected to review it before time sheets are due. If you are not present for any part of your shift, you will not be paid for those hours. If you punch in for hours outside of your shift, you will not be paid for those hours either. Student workers may be scheduled for a maximum of 8 hours in a day, 20 hours in a week. Tutors may be scheduled for a maximum of 8 hours in a day, 15 hours a week in the lab, and if requested may TA up to 2 IAM classes.

Payroll and Paychecks

Employees must complete payroll processing before logging any hours.

The college no longer offers checks, so students must sign up for direct deposit.

Paystubs may be viewed online, in ePay, accessed though Oasis. ePay

• Log into Oasis and click on Payroll Information – Student Workers on located in the panel on the left-hand side.
• Then click on the link that says Click here to view pay stub information located in the main window.
• The Self Service window will open and the student can select View Paycheck

Scheduling

Employee schedules are made for each semester by Brian Nielsen. Brian will request availability for students a few weeks before the semester starts, and will receive a finalized schedule before the semester begins.

Time Off

Employees are allowed 20 hours of no-notice time off.

• this time will be unpaid
• this time cannot be made up
• Late arrivals to shifts will be deducted from this number

Students will also have a certain number of advance notice time off (probably around 10 hours)

• this time will be unpaid
• this time can be made up outside of the student’s normally scheduled hours.
• late arrivals to shifts cannot be deducted from this number.