Revision as of 01:37, 8 February 2011

IAM Student Employee Handbook

The Workers App

The IAM department has a web application for student workers to keep track of many work functions. It is used to review schedules, log hours, list payperiods, and track ongoing tasks.

This application is reached by logging into the http://iam.colum.edu website, and clicking on the Workerz link.

Expectations

IAM student employees are expected to report to work at their scheduled times, to help students, staff, and faculty use the department facilities. Students will also assist staff with various department related projects as they come up.

Job Descriptions

Work aides are responsible for the following:

• Assisting IAM Staff and Faculty with any projects presented to the student

• Assisting IAM students with basic technology in the lab, logging on, scanning, printing, and basic network use, and basic software operation

• Opening the lab in the morning, locking up at night

• Assisting IAM students with software / hardware troubleshooting

• Documenting procedures *Taking reservations for Equipment Checkout *Checking out equipment to Students, Staff, and Faculty *Checking in equipment from Students, Staff, and Faculty

• Ensuring all pieces of equipment are checked out and returned completely, in working condition

• Periodic maintenance of IAM equipment

• Assisting students with selection and operation of equipment *Assist in Lab security

• Assisting IAM Faculty with Classroom AV equipment

• Keeping Labs clean and organized

• Installing and updating Lab Software

• Instructing students where to go in any emergency situations

Tutors are responsible for all work aid duties, as well as the following:

• Tutoring IAM Students with advanced skills and concepts taught in IAM classes

• Writing tutorials for department related skills and posting them on the department wiki

Tasks and Completion

Students should make helping students in the lab top priority. There are many tasks student employees need to do when they are not busy with students.

Daily Tasks

There is an EQ Cave maintenance checklist posted on the cave doors. All items on this list must be performed daily. The worker who assumes responsibility for a task on a given day, should initial the checklist, verifying they have completed the task.

When employees encounter anything out of place in the lab, they are expected to address it. Make sure chairs are pushed in, monitors are straight, and that all keyboards, mice, and headphones are neatly laid out. Throw away any trash, and clean up any messes.

Ongoing tasks

Ongoing tasks, (things that may take longer than a shift) also referred to as Work Requests, will be assigned to employees through the Workers App. Tasks will appear in the MyRequests section of the app. Students are expected to check the app for new requests every time they punch in. When a student works on a task, they should update the work request with any pertinent information. This information will be available to other employees who may pickup where you left off.

Work Demeanor

Workers are expected to be HACKs.

H elpful

A ttentive

C ourteous

K nowledgeable

Employees should treat all Coworkers, Students, Staff, and Faculty with respect, and make every effort to be as helpful as possible. If someone asks you for something you do not know how to do, help them find someone who does know how to help them.

Supervisors

Student Workers are answerable to all IAM Department Staff. Your Supervisors currently are: Jeff Meyers, Huey Lewis, Mark Quilhot, Dmitry Shub and J. Maher.

However, Employees are expected to follow orders from any IAM Staff, or Faculty. If a Faculty or Staff member gives you a task that conflicts with your current assignment, bring it to the attention of both taskmasters. If they are not available, bring the problem to ANY Supervisor's attention. Do not allow a confusing or conflicting set of requests to prevent you from being productive.

Equipment Security

Students are expected to help prevent theft my keeping a vigilant eye on all department resources. If you encounter any suspicious individuals, confidently speaking the words "May I Help you?" will usually scare off would-be-thieves. Never put yourself in any danger to prevent theft. Alert the front desk security if necessary.

Hours And Payment

Employees are paid by the hour, not by salary. Hours are recorded via the Workers App. A time sheet of all your punch times for the pay-period is available in the app, and you are expected to review it before time sheets are due. If you are not present for any part of your shift, you will not be paid for that time. If you punch in for hours outside of your shift, you will not be paid for those hours either. Student workers may be scheduled for a maximum of 8 hours in a day, 20 hours in a week. Tutors may be scheduled for a maximum of 8 hours in a day, 15 hours a week in the lab, and if requested may assist up to two IAM classes.

Payroll and Paychecks

Employees must complete payroll processing before logging any hours.

The college no longer offers checks, so students must sign up for direct deposit.

Paystubs may be viewed online, in ePay, accessed though Oasis. ePay

• Log into Oasis and click on Payroll Information – Student Workers on located in the panel on the left-hand side.
• Then click on the link that says Click here to view pay stub information located in the main window.
• The Self Service window will open and the student can select View Paycheck

Scheduling

Employee schedules are made for each semester by Mark Quilhot. Mark will request availability for students a few weeks before the semester starts, and will generate a finalized schedule before the semester begins.

Absences

• Student workers may REQUEST to miss a normally scheduled shift, but only the Supervisors will determine whether the absence is excused or not. Only the Supervisors will determine whether the lost time can be made up.

• You must receive a Supervisor's permission PRIOR to any attempt to recoup missed time. If approved, missed shifts must be made up within the same work week. You CANNOT exceed the maximum allowed hours per week nor can you work more than eight ( 8 ) hours in a day, these are College wide regulations.

• Failure to notify a Supervisor of an absence IN A TIMELY MANNER BEFORE the start of your scheduled shift will negatively impact your chances of being rehired.

• Even excused absences, if frequent, will negatively impact your chances of being rehired.

• You have been hired to work specified shifts, please make the maximum effort to be at your post. Making up hours for missed shifts is severely frowned upon!

Tardiness

• If you are going to be late to work, please send an email or call. If for any reason you are unable to login to the time clock app, you must use the web camera ( http://172.31.31.71 ) to take a snapshot of yourself and email it to mquilhot@colum.edu. The resultant time / dated image will serve as proof of attendance.

• Your paycheck will reflect your tardiness. Deductions will be based upon the quarter hour. Everybody gets a grace period for the first 15 minutes. At 16 minutes pass the start of your shift, you will lose 1/2 of an hour's worth of pay. If you punch in 31 minutes after the scheduled start of your shift, you will lose 3/4 of an hour's worth of pay. Folks, if you amble through the door 46 minutes after the start of your shift, you may as well enjoy a few more minutes of fresh air out front, you will lose the entire hour's worth of pay.

• Frequent tardiness will negatively impact your chances of being rehired.

Discipline and Termination

Employees will get two warnings for unacceptable behavior. Students will be terminated if a third infraction occurs. Violence in the workplace is never tolerated. Acts of violence will result in immediate termination, no warnings!

Eligibility to work

Students must be enrolled in at least 6 credit hours and at least a 2.0 GPA to be eligible to work. Tutors require 3.0 GPA, and recommendation from a Faculty Member.

Infractions

Infractions include but are not limited to:

• being rude to students, staff, or faculty
• refusing to assist students, staff, or faculty
• failure to follow equipment checkout procedures